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BOOKING &
PRICE INFORMATIONS

GENERAL BOOKING INFORMATION

  • All prices in € per full payer and night | they are prices starting from the mentioned value.

  • Single room supplement per night from € 30 in summer / € 40 in winter

  • All prices incl. the Grizzly 3/4 indulgence board and all beary inclusive services

  • All prices excl. local tax € 2,30 per person from 15 years / day 

  • Children's prices are only valid with 2 full-paying guests in the room

  • Dogs on request, contribution to costs € 15 per night

  • Underground parking: for cars for a fee / for motorcycles free of charge

  • Check-in: from 3 p.m. / check-out: until 11 a.m.

  • Reception opening hours: 7:30 a.m. - 8:00 p.m.

  • Deposit amount: 20% of the total room price

  • Payment: Cash, EC-Card, Mastercard, VISA or free bank transfer, if made before the start of the holiday

  • Cancellation insurance through the hotel: € 5 per person per booked vacation day. Should you not be able to start your vacation due to a valid reason, you will immediately receive your deposit back minus the cancellation insurance premium.

  • Cancellation conditions of the Austrian Hoteliers Association

CHILDREN DISCOUNT (FROM THE DAILY PRICE)

  • 0 - 2 years free of charge

  • 3 - 5 years 70 % discount

  • 6 - 15 years 40 % discount

  • 16 - 18 years 20 % discount

 

Children's prices are valid from 2 full-paying guests (in the Junior Suite and in the Family Apartment Murtal from 3 full-paying guests) and are rounded up to whole numbers.

 

 

ADDITIONAL PRICE INFO

  • Short stay surcharge (1-2 nights): Summer € 10 / Winter € 15 on the respective daily price.

  • Long stay discount (from 7 nights): € 5 from the respective daily price.

  • Underground parking for: Motorcycles free of charge / cars for a fee. 

  • Price promotions cannot be combined; only 1 price promotion valid at a time.

ARRIVAL & DEPARTURE

The rooms are ready for occupancy from 15:00 on the day of arrival and must be vacated by 11:00 on the day of departure. In case of late arrival (after 8 pm) we ask you to inform us in advance, because a code for the key safe has to be arranged. Reception opening hours: 07:30 - 20:00.

APPOINTMENT

The booking confirmed by us in writing is valid only upon receipt of your deposit.

The deposit (20% of the total amount) can be debited by providing your credit card number (VISA or Mastercard) or by means of a transfer to our account at the bank:
IBAN: AT92 3400 0333 0441 7440       SWIFT/BIC: RZOOAT2L

 

CANCELLATION

Free cancellation within 1 month before arrival. For later withdrawal of bookings we reserve the right to charge a cancellation fee. In case of cancellation, late arrival or early departure, the general cancellation conditions of the Austrian hotel industry apply.

In case of cancellation within one month, we allow us to charge the following cancellation charges:
- until 14 days before arrival: 40% of the total amount of the booked stay
- up to 7 days before arrival: 70% of the total amount of the booked stay

- within 7 days: 90% of the total amount of the booked stay
- for no-show, unused rooms or early departure 100% of the total amount will be charged

TRAVEL CANCELLATION INSURANCE

This can also be concluded via the hotel with the deposit. Our offer for this is € 5 per person and booked vacation day. Should you not be able to start your vacation due to a valid reason, you will immediately receive your deposit back minus the cancellation insurance premium. If you would like to use this inexpensive service, please inform us separately when making your reservation.

 

BREAKDOWN RECOVERY SERVICE FOR MOTORCYCLISTS AND BICYCLISTS

We are happy to offer a breakdown recovery service for € 5 for cyclists and € 10 for motorcyclists per excursion day. This service includes a pick-up within the hotel perimeter of a total distance of 400 km (there & back). For each additional kilometer € 0,50 will be charged. If a technical defect occurs during the use of the motorcycle test ride, the breakdown recovery service is free of charge. The breakdown recovery service must be contracted by the hotel before departure; booking afterwards is not possible. Recovery and related costs are not included in the service.

 

PAYMENT

We accept cash payments, EC card, Mastercard and VISA (except BusinessCard). A transfer free of charge is accepted if it is made before the start of the vacation.

 

DOGS

The cost contribution is € 15 per night. Please bring your own dog blanket and basket. Large dogs only on request. We ask for your understanding that in the wellness area as well as in the restaurant your four-legged darlings have no access. We reserve the right to charge for any special final cleaning or damage that may be required.

Errors and omissions excepted. Offers and prices are subject to change without notice. The general terms and conditions for the Austrian hotel industry apply.

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